Frequently Asked Questions
Last updated: 1 August 2026
How do I buy a package?
Sign in, open Packages, select a package and complete Razorpay checkout.
How do I book collection?
Select an active package, map location, full address, date and time, then submit.
Can I reschedule or cancel?
Yes, before the booking is completed.
How do I see reports?
Published reports appear in the authenticated Reports section.
How long do reports take?
Many routine reports may be ready in about 24 hours, but timing varies by test and laboratory.
What if payment fails?
A failed or cancelled payment does not activate a package. Contact support if a debit is not reversed.
Is LabPass a doctor?
No. Consult a qualified healthcare professional for interpretation and treatment.
How do I contact support?
Email hello@labpass.in.